Showing a call log between Ms. Williams and Hannah's Families

Why 2-Way Communication Matters

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By SchoolStatus 3 min

What 2-Way Communication Does

Imagine if information in a classroom was only one-way. What would that look like? Perhaps it would be a teacher who didn’t allow students to speak. The teacher lectures, writes notes on the whiteboard for students to copy, gives assignments, then administers tests. Here’s what the teacher doesn’t do: take questions, engage in discussion, or provide individualized feedback or support for future success.

Makes no sense, right? Without 2-way communication in the classroom, no meaningful learning—or engagement—is really happening.

The same goes for school–home relationships. If the communication is only one-way—from teacher to family—it’s simply an information download. No room for conversation or personalization. While school–home communication is essential for sharing information, its underlying purpose is to build relationships. Strong, engaging relationships require 2-way communication.

How SchoolStatus Connects

School–home communications are as integral to a student’s educational progress as the choice of curriculum or instructional method in the classroom. When a teacher reaches out to communicate a concern, families can engage and reply on the spot with follow-up questions—without having to download an app or learn a new language. 

SchoolStatus Connect helps schools encourage stronger engagements with families via a centralized communication hub for all channels—SMS, portal, email, and phone. 2-way conversations are automatically translated into the family’s preferred language. Plus, it’s easy to see communication history throughout each student’s time in the district. SchoolStatus Connect also offers alternatives on the portal so families can choose how, where, and in what language they want to receive messages.

Showing how 2-way conversations happen with SchoolStatus Connect's communication hub

Inclusive 2-way messaging helps families ask questions when they arise—before things like attendance and behavioral issues become chronic problems. Direct responses from the school build trust through transparent conversations. This also provides opportunities for positive reinforcement, inspiring families to keep up the good work by hearing how best to support their students.

Home adults must have easy access to communicating with teachers in their preferred language. Otherwise, neither side will likely understand. No one wants their message to get lost in translation. In many cases, translatable 2-way text messaging is most effective. 

From academic achievement to behavior management to attendance, strong, consistent school-home communication is integral to student success. We have the digital capability to ensure healthy 2-way conversations. Let’s use it!

Learn More About SchoolStatus Connect

Request a Demo to see how SchoolStatus can partner with your school or district to:

  • Build engagement and trust with families
  • Increase family involvement
  • Break through digital clutter
  • Strengthen school-home communication
  • Bridge communication gaps with auto-translation and multi-channel messaging
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SchoolStatus is a unified K-12 platform that enables districts and schools to engage more families and improve attendance with our easy-to-use communications hub and data-driven attendance solutions. We support an integrated and impactful educational experience, from district leadership to families at home. With more than two hundred million successful school-home interactions, and millions of users, SchoolStatus drives meaningful results for districts and schools across the US.
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