SchoolStatus
Help Center

Log in with Email and Password

1. Access our login page
2. Log in with Email and Password

Reset Your Password

If you’ve forgotten your password, click the “Forgot Password” link on the login page and follow the instructions to reset it.

If you see this error message below: 

1. Make sure you are using your school-issued email address.
2. Double-check your email address for any spelling errors. If needed, click the “Edit” button to make changes.
3. If the issue persists, please contact our support team at [email protected] and include your full name, email address, and school or district name.

Log in with Single Sign-On (SSO)

Depending on your school or district setup, you may be able to log in using Single Sign-On (SSO) through Google or Microsoft. 

Simply select the appropriate option on the login page and follow the prompts. Please note: If you use SSO to log in, the “Reset Your Password” link will not be available. If you are having trouble logging in with SSO, please contact our support team at [email protected] and include your full name, email address, and school or district name.

1. Log in to your SchoolStatus Attend account
2. Click the Help dropdown menu next to your avatar
3. Select Help Center to access the full Help Center content

4. Explore how to use Attend, including features and functionality, along with training guides and webinar recordings.

If you need assistance, please reach out to our Support team at [email protected]. We’re happy to help!

If your school email is not a Google domain, you’ll need to ‘activate’ your account by setting yourself a password. If you’re unsure whether your school uses G Suite for Education (and whether you can sign in with Google), you can paste your email address into this domain checker to find out. If the message states ‘This is a Google domain!’ you can skip to the next section, “My School uses G Suite for Education”.

1. From the Login Page, select the option to Activate your Account
2. Enter your school email address and check the box to agree to our Terms of Use and Privacy Policy
3. Click the button to” Send Activation Email” and claim your account

We’ll send you an email verification to make sure that it’s you logging in to the account, ensuring the privacy of your data.

When you receive the email (this should only take a minute or so), then click the link provided: It’ll take you to the login page where you can create and confirm the password for your SchoolStatus Boost account.

Note: This password must be at least 8 characters and is case-sensitive.

If you’ve been waiting a couple of minutes for an activation email that still hasn’t arrived and you’ve checked your Spam/Clutter folders, please don’t hesitate to reach out to support at [email protected]. 

My school uses G Suite for Education

If your school email is a Google domain, you can sign in via Google, without the need to set and remember a separate password:

If you’re unsure whether your school uses G Suite for Education (and whether you can sign in with Google), you can paste your email address into this domain checker to find out. If the message states ‘This is a Google domain!’ you can sign in via Google, as below.

1. From the Login Page, select the option to continue with Google
2. Choose your school account to log in
3. You may also be prompted to allow Boost access to your account information and Drive files. If so, accept these to proceed.

Note: We only use this information to log you into Boost and to let you easily upload files from your Drive to Boost.

If you’re having trouble signing in with Google, please contact our support team at [email protected] and include your full name and school-issued email address.

• Login error: single sign-on
• Email not registered
• Incorrect password
• Sign in with Google

Login error: single sign-on

You will receive an error if your school or organization uses a special method called LDAP to log in to SchoolStatus Boost. Here are some things to keep in mind about your LDAP login method.

• You do not have a separate password for Boost, and it also means that resetting your Boost password won’t solve this one.
• When you log in, you need to use your school email address and the password you use to access your school email.
• We send those details to your organization’s servers to check they are correct:
  • If they’re correct, that’ll get you logged in.
  • If these details are incorrect, you’ll be unable to log in to Boost.

Here’s what you’ll need to do:

If you’re already trying to log in with the same email and password combination as your school account, then you’ll need to:

1. Get in touch with your IT team to reset and confirm your password.
2. Once you’ve done that, verify that this password is working to access other services, including your Organization email.
3. If this is all working OK, then try those credentials with Boost!

Email not registered

If you’re receiving an Err#2, then your email account is not currently registered with SchoolStatus Boost.

Here’s what you’ll need to do:

School or District Administrators are responsible for managing their rosters within Boost, and as such, we recommend that you reach out to them directly to ensure that your email account has been entered into the Boost roster for your school.

Still having trouble?

If you know you’ve been registered for an account but still can’t log in, please reach out to us directly at [email protected], including your full name, email address, and school, and we’ll take a look with you.

Incorrect password

If you’re receiving an Err#7, then the password you’re using does not match the one currently set in our system.

Here’s what you’ll need to do:

1. Head to the password reset page.
2. Ensure your email is entered in the field correctly, then click Reset Password and await your password reset email!
3. When you receive your password reset email (this may take a minute or two), simply click the link to be taken to a page from where you can set a new password for yourself before logging in once more.

Still having trouble?

If it’s been a couple of minutes since the email was sent and you’ve checked your Spam/Junk folders in your Inbox, then please reach out to support at [email protected]. We’ll get right on the case!

Sign in with Google

If you’re receiving an Err#8, then it looks like your account is set up to Sign in with Google.

Here’s what you’ll need to do:

1. From the Login Page, select the option to continue with Google
2. Choose your school account to log in

You may also be prompted to allow Boost access to your account information and Drive files. If so, accept these to proceed (Note: We only use this information to log you in to Boost and to let you easily upload files from your Drive to Boost).

1. Log in to your SchoolStatus Boost account
2. Click the Help dropdown menu next to your avatar
3. Select Help Center to access the full Help Center content

4. Explore how to use Boost, including features and functionality, along with training guides and webinar recordings.

If you need assistance, please reach out to our Support team at [email protected]. We’re happy to help!

Log in with Email and Password

1. Access our login page
2. Log in with Email and Password

Log in with Single Sign-On (SSO)

Depending on your school or district setup, you may be able to log in using Single Sign-On (SSO) through Google or Microsoft. 

Simply select the appropriate option on the login page and follow the prompts.

Please note: If you use SSO to log in, the “Reset Your Password” link will not be available. If you are having trouble logging in with SSO, please contact our support team at: [email protected] and include your full name, email address, and school or district name.

Reset Your Password

If you’ve forgotten your password, click the “Forgot Password” link on the login page and follow the instructions to reset it.

If you see this error message below: 

1. Make sure you are using your school-issued email address.
2. Double-check your email address for any spelling errors. If needed, click the “Edit” button to make changes.

If the issue persists, please contact our support team at [email protected] and include your full name, email address, and school or district name.

How to Download SchoolStatus Mobile

Head to the Apple App Store (iOS) or Google Play Store (Android), search for “SchoolStatus Classic,” or use the direct download links for iPhone or Android. Once installed, follow the steps below to get started.

1. Launch the application and click Login

2. Click Continue in the prompt to grant permission

3. You can log in via email+password or use Google Sign-in

4. Next, set your 4-digit PIN, then enter it again to confirm.

5. If you ever forget your PIN, just tap “Forgot PIN?” You’ll be prompted to log in again, after which you can set up a new PIN.

If you’re having trouble accessing the mobile app, contact us at [email protected] and include your full name, email address, and school or district name

1. Log in to your SchoolStatus Classic account
2. Click the Help dropdown menu next to your avatar
3. Select any of the highlighted links to access the full Help Center content

4. Explore how to use Classic, including features and functionality, along with training guides and webinar recordings.

If you need assistance, please reach out to our Support team at [email protected]. We’re happy to help!

Log in with Email/Phone Number and Password

1. Access our login page
2. Log in with Email or phone number and Password

Log in with Single Sign-on (Google)

1. From the Login Page, select the option to continue with Google
2. Choose your school account to log in
3. If you use Google Sign-in, the reset password option is not available. Please contact our support team at [email protected]. 

Resetting your Password

If you use email+password, or phone number+password to sign in, please follow the steps below.

1. Access the Connect login page, enter your email or phone number, and click Forgot Password.

2. Enter your login credential and click Reset Password.

3. If your credentials are valid, you’ll receive a password reset link via email or SMS. The delivery method depends on your account’s preferred contact method.

4. Open the link and follow the instructions to reset your password.

If you need further assistance with accessing your Connect account, feel free to reach out to our support team at [email protected], and we will be happy to help!

Sign Up Using Your Mobile Number

1. Open the SMS invitation sent by SchoolStatus Connect.
2. Tap the link in the message.
3. Create a password on the page that opens.
4. Once completed, you can log in using your mobile number and password.

Didn’t Receive an SMS Invitation?

If you haven’t received a text message invitation, try the following:

• Contact your child’s teacher and ask them to add your mobile number to your child’s profile. This will trigger a new SMS invitation.
• If you received an email invitation instead, follow the link in that email to set up your account.
• If you’re unsure whether your information is on file, reach out to your child’s teacher or school administrator to confirm.

Check for an Existing Invitation

If you think you may already have an invitation:

Click Check for an existing invitation.

3. Enter your email or mobile number.

4. Click Check for Invitation.

5. If an account exists, a new invitation will be sent to you.

If you need further assistance with accessing your Connect account, feel free to reach out to our support team at [email protected], and we will be happy to help!

Getting Connected

1. First-Time Access: Use the join link sent to you

• Click the button at the bottom of a SchoolStatus Connect email.
• Click the link from a SchoolStatus Connect text message.
• You will be redirected to the web and prompted to complete your profile and select a language preference.

1. Sign In: You can sign in on the web or mobile app. Select a single sign-on method or enter your email or mobile phone number.
   • Recommended: Download the Mobile App to see all communications and events in one place. While not required, it is recommended.
   • Our app is available on Google Play (for Android) or App Store (for iOS). Download it today to stay connected and engaged with your child’s school experience.

Update Your Settings

Update your Account Settings and your Communication Preferences.

Get Involved

Use SchoolStatus Connect to:

• View announcements, upcoming events, and photos from your district, school, and students’ classrooms.
• Send a message to your students’ teachers in your preferred language.
• Sign up to volunteer or schedule a parent-teacher conference.

Why This Happens

This usually occurs when:

• You are not logged in to SchoolStatus Connect, or
• You are logged into a different account than the one associated with the message.

How to Fix It

Follow these steps to resolve the issue:

1. Open the SchoolStatus Connect app.
2. Log out of your current account.
3. Log back in using the account that received the email or SMS.
4. Return to the original message and tap the link again.

Still Having Trouble?

If you’re still unable to access the link after following these steps, please contact support at [email protected] for further assistance.

1. Log in to your SchoolStatus Connect account
2. Click the Help dropdown menu next to your avatar
3. Select Help Center to access the full Help Center content

4. Explore how to use Connect, including features and functionality, along with training guides and webinar recordings.

If you need assistance, please reach out to our Support team at [email protected]. We’re happy to help!

1. Search your inbox for an email with a subject like “New Account Creation for” or from “Operoo Administrator.”

1. Be sure to check your Spam or Junk folder as well.
2. This email typically includes your username and initial login details.

2. Contact your school, club, or organization to confirm your username. Ask to speak with the Forms & Flows Administrator for assistance. For security and privacy reasons, we’re unable to share this information unless we can verify your identity.

Sometimes when signing in to your Forms & Flows account, your email may not be recognized. In these cases, you can sign in using your username instead.

If you need assistance, please reach out to our Support team at [email protected]. We’re happy to help!

1. On the login page, click Forgot Password.

2. Enter your email address or username, then complete the CAPTCHA. (If your email isn’t recognized, use your username.

3. Click Reset Password.

4. Choose how you’d like to receive your reset link: email or SMS.

If you choose email:

• A confirmation message will appear.
• Check your inbox for an email titled Reset Password Instructions and click the link.
• Enter and confirm your new password, then click Submit.

If you choose SMS:

• A 6-digit code will be sent to your phone.
• Enter the code to continue and reset your password.

Not Receiving the Password Reset Email?

If you haven’t received your password reset email, try the following:

1. Check your Spam or Junk folder
2. Try the SMS option
3. Contact your Operoo Administrator

Tip: Avoid submitting multiple reset requests in a short time. Try once or twice, then wait 5–10 minutes for the email to arrive.

If you’re still unable to access the link after following these steps, please contact support at [email protected] for further assistance.

Common Reasons

Your account may be deactivated for one of the following reasons:

• Your access to the student was removed by a school administrator
• The student is no longer enrolled at the school
• Your registered parent/guardian details have changed
• You’ve been removed from the school’s student management system

What to Do Next

If you have not received updated login details, please contact your school’s Forms & Flows administrator. They can confirm the reason and help restore your access if needed.

If you’re still having trouble, please contact support at [email protected] for further assistance.

Our app is available on Google Play (for Android) or App Store (for iOS). Download it today to stay connected and engaged with your child’s school experience.

1. Log in to your SchoolStatus Forms & Flows account
2. Click the Help dropdown menu next to your avatar
3. Select Help Center to access the full Help Center content

Or if you are using the previous version of Forms & Flows:

4. Explore how to use Forms & Flows, including features and functionality, along with training guides and webinar recordings.

The SchoolStatus Sites (formerly SchoolNow) mobile app can be downloaded from the Apple App store or the Google Play Store. Keep in mind the app pulls data from the schools Student Information System (SIS,) and if that person does not have a record, they cannot login. We have mechanisms in place to enable someone to submit a request to the school in such cases.

Once downloaded, you can launch the app. Teachers, school officials, parents and guardians will use either the email address or phone number that is on file in the schools Student Information System (SIS). They are then asked a few simple questions as part of the data verification process. This process simply confirms that your name and associated students are correct. This is important as the app only shows you the information associated with the district and specific school(s) you have children in.

If you need further assistance, please contact support at [email protected] for further assistance.

SchoolStatus also supports SSO authentication methods through Microsoft, GG4L and Clever. Additional setup procedures may apply.

If you need further assistance, please contact support at [email protected] for further assistance.

GG4L-initiated Active Sync (API-based sync)

• PowerSchool
• Infinite Campus
• Skyward
• Aeries
• Focus
• Chalkable iNOW
• Illuminate
• FACTS SIS

SIS-initiated Sync (CSV uploading via SFTP)

• AIM
• Alma Rethink SIS
• AR/ADE (custom version of e-School)
• Aspen
• Blackbaud’s Education Edge
• Chalkable iNow
• ClassLink
• DASL / ProgressBook
• eSchoolData
• eSchoolPlus
• Genesis
• Harmony
• Illuminate
• InResonance
• JCampus by Edgear
• JMC
• Lumen
• MISIS
• Rediker
• RenWeb
• SapphireK12
• Sycamore
• Synergy
• TASS
• TEAMS by Frontline
• TEAMS by Prologic
• TXEIS
• Tyler
• Vision SIS (Computer Resources/MMS)

If you have any questions, please contact support at [email protected] for further assistance.

License includes:

• New features and functionality
• Bug fixes
• Security patches
• Maintenance updates
• Database updates

Technical support

• Documentation
• Technical, system-wide configuration questions
• Software errors with system related to

Licensing and technical support does not include:

• Documentation
• Technical, system-wide configuration questions
• Software errors with system related to

Clients with external applications must obtain and provide the needed third-party software licenses, and the needed version(s) of the software. SchoolStatus may deny technical support requests for older versions of third-party software, or software where proper licenses are not maintained.

1. Log in to your SchoolStatus Sites account

2. Click the Help button next to your avatar

3. Explore how to use Forms & Flows, including features and functionality, along with training guides and webinar recordings.

1. Log in to your Smore account
2. Click the Help button next to your avatar

3. Explore how to use Smore, including features and functionality, along with training guides and webinar recordings.

1. Go to www.smore.com.
2. Click Sign Up / Log In.

3. Select Create an Account.

4. Choose your preferred sign-up method:

• Continue with Google (SSO), or
• Sign up using your email and password.

1. Go to www.smore.com.
2. Click Log In from the homepage.

3. Choose your login method:

• If you signed up with Google, click Continue with Google.
• If you used an email and password, enter your credentials and click Log In to Smore.

1. Go to www.smore.com and click Log In.
2. Click Forgot Password.

3. Enter your email address and submit the request.

4. Check your inbox for an email from Smore with the password reset link.

5. Click the link and follow the prompts to create a new password.

Note: If you normally sign in with Google, the Forgot Password option will not work and may display an error. Please continue using Sign in with Google to access your account.

If you need assistance, please contact our support team at [email protected].

Starting on May 1, 2026, both current free account users and new users signing up for Smore will receive a 30-day Smore Pro trial at no cost.

During this trial, you’ll have full access to Smore Pro features so you can explore everything included in a paid plan before deciding whether to subscribe.

After the trial, you’ll be able to choose a paid plan if you’d like to continue using Smore with full editing access.

What’s included in the 30-day trial?

During your free trial, you’ll have access to all Smore Pro features, including:

• More design options: including additional backgrounds, logo uploads, and Canva integration
• Auto-translation into 130+ languages with one click. 
• Interactive tools like polls and events
• Enhanced analytics to track newsletter engagement

⚠️ During the free trial period: You can create 10 newsletters and can send up to 3,000 emails total during the 30-day trial. A paid Smore Pro plan includes 15,000 email sends per month.

What happens after the trial ends?

At the end of your 30-day trial, you’ll need to purchase a paid plan to continue creating and editing newsletters. 

• Your account will have an in-product “countdown” to indicate when the trial period will end.
• After the trial period ends, you will be notified via email and see that the period has ended in Smore:
• If you don’t choose a plan, your account will move into a 90-day view-only period.

During this time:

• Your newsletters will remain live. 
• Your analytics will still be available. 
• You won’t be able to create new newsletters or edit existing ones
• During the 90 days, you won’t be able to print or download your newsletters. Be sure to do so before your 30-day trial ends.

After the 90-day view-only period ends, your account and newsletters will be permanently deleted.

FAQ

Q: Will I get reminders before anything changes?

Yes! We’ll send reminder emails before:

• Your 30-day trial ends 
• Your account reaches its deletion date

That way, you’ll have time to decide what you’d like to do next.

Q: How much does a paid plan cost?

Paid plans start at $8.25/month when billed annually.

You can review plan options and upgrade anytime.

Q: Can I get a refund after purchasing?

Because the 30-day trial gives you full access before purchase, refunds are generally not offered after upgrading. If Smore ends up not being the right fit, you can: 

• Transfer your plan to another user
• Cancel your subscription to prevent renewal next year

Q: What happens to my newsletters if I don’t upgrade?

Your newsletters will remain live during the 90-day view-only period, but you will not be able to edit existing newsletters or create new ones. Once the 90-day period ends, your account and newsletters will be permanently deleted. Because no credit card is required to sign up for the free plan, you will not be charged automatically when the 30-day trial ends.

To upgrade from the Free plan to an Educator plan:

1. Click on Upgrade and choose a plan.
2. Visit www.smore.com and log in to your account.

👉 We currently offer three Educator plans. Click this link for details on each one.

From Educator Basic → Pro → Premium

When upgrading from Educator Basic to Pro or Premium, you won’t be charged the full plan price. Instead, you’ll pay a prorated amount based on where you are in your current billing cycle.

The Educator Basic plan

This Educator plan offers 5,000 Email Credits that renew every month and access to the following features:

• Complete access to the Analytics feature.
• Special Education backgrounds and design.
• Quality print and PDF.
• Attachment feature

The Educator Pro plan

The Educator Pro plan offers 15,000 Monthly Email Credits.

The Educator Pro plan offers all the features of the Educator Basic plan, with the addition of:

• Translation
• Enhanced Privacy
• Priority Support
• No Smore branding
• Access to the Canva integration

The Educator Premium plan

The Educator Premium plan offers 30,000 Monthly Email Credits. This plan offers all the features of the Educator Basic and Educator Pro.

At this time, we only accept credit cards for individual Educator plans. In addition, we do not allow sharing an individual account between multiple people.

Need More Email Credits?

If you require additional email credits, the Educator Elite plan may be a perfect fit.

• Includes 150,000 email credits.
• Available for $399.00
• To purchase this plan, please contact us at [email protected], and we will be happy to upgrade your account for you.

Need more help? You can reach us at [email protected]! 

No automatic renewal

• Smore for Teams plans do not automatically renew.
• In contrast, individual Educator Plans automatically renew unless canceled before the end of the billing period.

Shared templates for brand consistency

• Users on a Teams plan can share templates to maintain consistent school or organization branding.
• Individual Educator Plans are standalone and do not allow template sharing.

Management Dashboard

Owners and Admins on a Teams plan have access to the Management Dashboard, which allows them to:

• Add or remove members
• Access Analytics
• Manage team-wide settings
• And much more! 

Get in touch and request a demo!

Need more help? You can reach us at [email protected]! 

Business Basic Plans

Perfect for small businesses just getting started.

• 10,000 monthly email credits
• Unlimited newsletter credits
• Save newsletters as PDFs
• Event RSVPs & Analytics access

Business Professional Plan

Ideal for growing your audience.

• 30,000 monthly email credits
• Unlimited newsletters
• Enhanced Analytics
• Custom backgrounds
• Custom domains and more!

Business Plan

Designed for teams who want maximum reach.

• 65,000 monthly email credits
• Unlimited newsletters
• Priority support
• Attachments
• No Smore branding and more!

Once you’ve created your Free Account, please email us at [email protected], and we’ll send you a link to our Business Pricing Page. For our Business plans, you can choose monthly or annual billing.